For several years, organisations globally have been certified to our International Customer Experience Standard (latest version ICXS2019), and continue to do so. However, we are recognising the huge shift to digital service delivery across virtually every vertical and sector. This has driven the need for an independently accredited Digital Customer Experience Standard – ensuring organisations are keeping their management systems current and relevant.
This globally recognised Digital Customer Experience Standard is structured to support both public sector and private sector organisations that provide their services digitally. In fact structured to support all organisations delivering services digitally.
You should use this unique standard as your organisations’ management system foundation and framework to address the challenges faced in delivering a consistent and predictable customer experience service excellence across all your digital delivery channels.
Order your copy of the NEW STANDARD IDCXS2022