Implementation Journey

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Typical CX Implementation Journey

Below is an example of the typical journey an organisation will take to achieve the highest Service Excellence Level.

Your actual route will vary slightly as different organisations will need to act according to their current status and methods of customer experience or service excellence management.

The implementation process consists of 7 phases:

The Implementation Framework

Major Benefits

Improvement

Recognise customer experience and service excellence improvements across Digital Delivery Channels.

Satisfaction

Proof of unmatched customer satisfaction.

Happiness

See an invaluable rise in employee happiness throughout the organisation..

Engagement

Send your employee engagement through the roof and better their understanding of the role they play in delivering an unrivalled customer experience.

Voice of Customer

Identify areas for improvement across the organisation by the implementation and measurement of Voice of Customer (VOC).

Voice of Employee

Identify areas for improvement across the organisation to support employee engagement and happiness with Voice of Employee (VOE).

Assessment

Get a firm grasp of your progress and overall status with the help of our professional certification partners.

Recognition

Access to our platform supporting you in delivering the highest levels of customer experience excellence and to be recognised as such.

Hundreds of organisations around the world have implemented the ICXS2019 standard, which provides the framework for delivering customer experience service excellence from a “physical location”, you can now do the same for your organisations’ digital delivery channels with the new IDCXS2022 Standard.

LAUNCH OFFER

Assess your organisation to our NEW DIGITAL STANDARD IDCXS2022

Hundreds of organisations around the world have implemented the ICXS2019 standard, which provides the framework for delivering customer experience service excellence from a “physical location”, you can now do the same for your organisations’ digital delivery channels with the new IDCXS2022 Standard.

Assess your organisation to our NEW DIGITAL STANDARD IDCXS2022