This is comprehensive awareness and implementation training about the ICXI Customer Experience Management (CEM) Model.
Who should attend:
Anyone who wishes to have a full awareness on the ICXI CEM Model. No previous experience in standards, consulting and certification needed.
What attendees will learn:
- Who we are at IXCI
- What the IXCI standards are & their potential benefits
- Model elements
- Criteria & performance levels
- Certification process
- Gap analysis
- Implementation process including the journey & 6 phases
Duration: 2 days (16 hours)
Price: contact us for price and further info