This is comprehensive awareness and implementation training about the ICXI Customer Experience Management (CEM) Model.

Who should attend: 

Anyone who wishes to have a full awareness on the ICXI CEM Model. No previous experience in standards, consulting and certification needed.  

What attendees will learn:

  • Who we are at IXCI
  • What the IXCI standards are & their potential benefits
  • Model elements
  • Criteria & performance levels
  • Certification process
  • Gap analysis
  • Implementation process including the journey & 6 phases

Duration: 2 days (16 hours)

Price: contact us for price and further info