Description

This is comprehensive awareness training about the International Customer Experience standard (ICXS2019).

Who should attend: 

Anyone who wishes to have a full awareness of every element regarding the International Customer Experience standard (ICXS2019). No previous experience in standards, consulting and certification needed.

What attendees will learn:

  • Who we are at ICXI
  • What the ICXS2019 is
  • Benefits of the standard
  • Model elements
  • Implementation process
  • ICXS2019 criteria & performance levels
  • Cerification process

Duration: 1 day (8 hours)

Price: contact us for price and further info