Description
This is comprehensive awareness training about the International Customer Experience standard (ICXS2019).
Who should attend:
Anyone who wishes to have a full awareness of every element regarding the International Customer Experience standard (ICXS2019). No previous experience in standards, consulting and certification needed.
What attendees will learn:
- Who we are at ICXI
- What the ICXS2019 is
- Benefits of the standard
- Model elements
- Implementation process
- ICXS2019 criteria & performance levels
- Cerification process
Duration: 1 day (8 hours)
Price: contact us for price and further info
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