This is comprehensive training about how to effectively and efficiently perform Voice of the Customer (VoC) research in the scope of the ICXI standards implementation and certification.
Who should attend:
Anyone who needs to understand how to carry out the Voice of the Customer (VoC) research in the scope of the IXCI standards. Previous experience not needed.
What attendees will learn:
- Who we are at ICXI
- ICXI standards
- The types of customer feedback & their importance
- What is VoC & how it works
- The process of capturing VoC & how to implement it
- Preparing VoC analysis
Duration: 1 day (8hours)
Price: contact us for price and further info