Breaking News!
ICXI are proud to announce, The World’s First Post Graduate MSc (Masters) in Customer Experience and Service Management!
In conjunction with a leading UK University, we are so excited to be the key Industry and Expert Partner developing and delivering the MSc in Customer Experience and Service Management course.
What has clearly been missing in the CX world – IS EDUCATION and now you can apply and participate in the very first MSc in CX.
If the MSc is not for you, then no need to worry as our University and College Partners are also offering a PGCert and a PGDip programme.
Who We Are
We are a global organisation dedicated to improving Customer Experience across all channels of delivery and assisting organisations in achieving global best practices in Customer Experience Service Excellence.
The Institute was founded in the United Kingdom with the goal of setting global standards for Customer Experience Service Excellence in a diverse and constantly changing environment, through using “standards” as a means of providing the foundations for management systems to support the delivery of consistent and predictable customer experiences.
What We Do
Which of our solutions are the right one for your organisation?
| Customer Experience | Digital Customer Experience | Employee Happiness and Wellbeing | |||
|---|---|---|---|---|---|
| Requirements | 40 | 41 | 30 | ||
| Navigators | Endorsed By ICXI | Sub-Requirements | 318 | 207 | 150 |
| Mandatory Items | None | None | None | ||
| Requirements | 50 | 55 | 36 | ||
| Frameworks | Accredited by ICXI | Sub-Requirements | 323 | 356 | 285 |
| Mandatory Items | None | None | None | ||
| Requirements | 50 | 55 | 36 | ||
| Standards | Certified by BSI | Sub-Requirements | 323 | 356 | 285 |
| Mandatory Items | 31 | 48 | 40 |
The World’s First Employee Happiness & Wellbeing Standard
ICXI are pleased to announce with our exclusive Certification partner BSI, the launch of the World’s First Employee Happiness & Wellbeing Standard – IEHWS2023
This Standard has been developed by ICXI with input and engagement from experienced human resources specialists, psychologists, healthiness and wellbeing academics, specialists, and experts, additionally customer experience management professionals, academics in the CX field, the ICXI certification body BSI (www.bsigroup.com), ICXI certified organisations and CX and EX consulting professionals globally.
Our Implementation Partners
Strategically positioned around the world, our Implementation Partners are able to assist you with all your CX and EX Implementation needs, just click on the map below to identify which of our global partners are nearest to you and start your journey in delivering Excellence in all aspects of Customer and Employee Experience.
