The Patient Experience Genome®
It represents the complete genetic code of exceptional patient experience!
Just as Biological DNA carries the genetic code that builds and sustains
human life – The IPEXS DNA™ contains the essential structure that builds, measures, recognises and sustains Patient Experience Excellence:
- Backbone = Leadership, Governance, Systems and Structure
- Base Pairs = Values paired with Behaviour
- PX Genes = Repeatable Patterns of Care
- PX Genome = The Whole Patient and Family Experience across all journey touchpoints
Limited Time Offer Bundles
Why Hospitals and Clinics Should Implement IPEXS Now
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A clear, evidence-based diagnosis of your entire patient experience.
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Eliminates guesswork with precise, prioritised actions.
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Strengthens staff engagement and care quality.
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Demonstrates accountability and transparency for regulators, boards, and patients.
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Drives better safety, better care, and improved outcomes.
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Fastest route to BSI Certification under the ICXI Patient Experience Standard.
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What We Do at ICXI
At ICXI, we are dedicated to helping organisations worldwide achieve excellence in customer experience and employee wellbeing through our innovative solutions. Our approach is built around three core pillars: Standards, Navigators, and Education Programmes, each designed to support businesses in their journey toward sustainable success.
ICXI Standards: A Framework for Excellence
Our globally recognised ICXI Standards provide organisations with a structured framework to achieve service excellence and employee wellbeing through certification by BSI . These standards are designed to help businesses implement best practices, meet global benchmarks, and continuously enhance their operations.
AI-Powered Navigators: Driving Insights and Improvement
Our AI-driven Navigators are cutting-edge tools that offer businesses actionable insights to measure and improve their customer and employee experience. These self-assessment tools provide a fast, affordable, and data-driven approach to evaluating organisational performance across critical areas.
Our Implementation Partners
Strategically positioned around the world, our Implementation Partners are able to assist you with all your CX and EX Implementation needs, just click on the map below to identify which of our global partners are nearest to you and start your journey in delivering Excellence in all aspects of Customer and Employee Experience.
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