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Customer Experience Management

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Customer Experience Management

The World’s First DIGITAL Customer Experience Standard

Along with our Certification Partners BSI, digital experts, clients, government, partners and experts
in the digital delivery world, we have developed the International Digital Customer Experience Standard (IDCXS2022) and are proud to announce its launch.

The World’s First DIGITAL Customer Experience Standard

Along with our Certification Partners BSI, digital experts, clients, government, partners and experts
in the digital delivery world, we have developed the International Digital Customer Experience Standard (IDCXS2022) and are proud to announce its launch.

For several years, organisations globally have been certified to our International Customer Experience Standard (latest version ICXS2019), and continue to do so. However, we are recognising the huge shift to digital service delivery across virtually every vertical and sector. This has driven the need for an independently accredited Digital Customer Experience Standard – ensuring organisations are keeping their management systems current and relevant.

This globally recognised Digital Customer Experience Standard is structured to support both public sector and private sector organisations that provide their services digitally. In fact structured to support all organisations delivering services digitally.

You should use this unique standard as your organisations’ management system foundation and framework to address the challenges faced in delivering a consistent and predictable customer experience service excellence across all your digital delivery channels.

Order your copy of the NEW STANDARD IDCXS2022

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The International Customer Experience Institute

One of the primary aims of our new IDCXS2022 standard is to motivate organisations to focus their attention on the digital customer experience through the delivery of digital service excellence and proven management systems and models..

This has taken into consideration the transformation and evolution of digital services including:

  • Online websites
  • Mobile Apps
  • Cloud Services
  • Omni Channels
  • AI
  • Internet of Things (IOT)
  • Crypto / Blockchain
    and much more..

This new digital IDCXS2022 standard contains the proven core principles of Customer Experience delivery and combines them with the key user and digital experience factors to create a flexible yet quantifiable management foundation and framework. By utilising this, we can ensure organisations can consistently demonstrate all requirements of Digital Service Excellence.

IDCXS Performance And Certification Levels

There are three levels which can be achieved through our standard, depending upon your performance against each criterion.

International Standard

Performance

Achieved 55% – 74.9%

International Benchmark

Performance

Achieved 75% – 89.9%

International CX Excellence

Performance

Achieved 90% – 100%

Hundreds of organisations around the world have implemented the ICXS2019 standard, which provides the framework for delivering customer experience service excellence from a “physical location”, you can now do the same for your organisations’ digital delivery channels with the new IDCXS2022 Standard.

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Assess your organisation to our NEW DIGITAL STANDARD IDCXS2022

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How will this benefit your organisation?

The proven organisational benefits from implementing the IDCXS2022 Standard are:

Provide customers/users with confidence in your Digital Customer Experience through an independent internationally recognised certification of your Digital Customer Experience Management Systems by BSI.

A platform supporting you in consistently delivering the highest levels of customer digital service excellence experience.

Improve End-to-End digital service reliability, security, robustness, and user experience.

Boost employee satisfaction, well-being and happiness throughout your organisation.

Improve customer and user experience across all digital services within the scope of the implementation

Aid employee engagement, focus and understanding of the role they play in delivering high standards of digital customer and user experience.

Improve customer satisfaction, trust and happiness.

Collect amazing customer feedback and maximise benefits from this.

Implementing Voice of Customer (VOC) measurement to assist in identifying areas for improvement.

Upgrade the delivery of digital customer experience and user experience standards, through benchmarking with other organisations.

Achieving Certification to the new International Digital Customer Experience Standard ensures organisations deliver Service Excellence through a structured, measured and effective customer experience approach bringing many continuous improvement benefits to organisation, including:

200+

Certified Organisation

16,000+

Individuals Trained

600+

Auditors & Assessors

4,000+

Online Assessments

Register your interest in knowing more about IDCXS2022

REGISTER TODAY