GET YOUR AI-POWERED
CX ROADMAP IN MINUTES
Your customers expect more. Do you know how your business is performing?
The SME Navigator is an online AI-driven tool that provides a clear and data-backed assessment of your customer experience. With insights tailored to your business, you can improve loyalty, retention and revenue.
Learn about ICXI Navigators
Why Choose ICXI Navigators?
Why Choose ICXI Navigators?
• AI-Powered Precision: Gain deep, data-driven insights to identify opportunities and challenges.
• Holistic Assessments: Evaluate key areas such as leadership, teamwork, customer experience, and employee wellbeing.
• Actionable Strategies: Receive customised recommendations that deliver measurable improvements.
• Global Recognition: Achieve industry-leading standards and certification with ICXI.
Take the next step towards business excellence, and improve customer experience and employee happiness.
Who We Are
We are a global organisation committed to enhancing customer and employee experience across all service channels by helping organisations achieve world-class standards in Service Excellence and Employee Happiness and Wellbeing.
Founded in the United Kingdom in 2007, we continue to globally deliver innovative, results-driven solutions through our global partner network. Our solutions empower organisations to elevate their performance, improve engagement, and gain industry recognition through our trusted certification programs.
What We Do at ICXI
At ICXI, we are dedicated to helping organisations worldwide achieve excellence in customer experience and employee wellbeing through our innovative solutions. Our approach is built around three core pillars: Standards, Navigators, and Education Programmes, each designed to support businesses in their journey toward sustainable success.
ICXI Standards: A Framework for Excellence
Our globally recognised ICXI Standards provide organisations with a structured framework to achieve service excellence and employee wellbeing through certification by BSI . These standards are designed to help businesses implement best practices, meet global benchmarks, and continuously enhance their operations.
AI-Powered Navigators: Driving Insights and Improvement
Our AI-driven Navigators are cutting-edge tools that offer businesses actionable insights to measure and improve their customer and employee experience. These self-assessment tools provide a fast, affordable, and data-driven approach to evaluating organisational performance across critical areas.
Our Implementation Partners
Strategically positioned around the world, our Implementation Partners are able to assist you with all your CX and EX Implementation needs, just click on the map below to identify which of our global partners are nearest to you and start your journey in delivering Excellence in all aspects of Customer and Employee Experience.
