Given that customers are the only source of revenue for an organisation, the nurturing of such a vital
resource should be at the forefront of your organisation’s business strategy, utilising highly trained
and accredited staff wherever possible.
In a world where technology is driving rapid change in consumers’ behaviour, the balance of power
continues to move in favour of the customer. Organisations that manage this by providing service
excellence for the mutual benefit of the customer, the supply chain and the organisation will no
doubt be the most successful.
However, many of the traditional customer engagement processes are already redundant. As a
result, new ideas, Standards, and Management Systems are required to address challenges as the
shape of the new digital transformation paradigm emerges.
ICXI delivers its services through a global Partnership of key strategic partner organisations: