Our Partnership Model
We have Accredited Consulting Partners (ACP) across the world and their role is to assist organisations implement our Standards and assist organisations towards BSI Certification.
Accredited ACP’s are fully qualified by ICXI to assist organisations implementing all of our standards.
Interested In Becoming An Implementation Consulting Partner?
Not just anyone can become an ACP.
To be a valid candidate, you will need experience and expertise in 5 of the following:
Digital Transformation
Awareness of digital channel delivery
People Performance Improvement
Process Management / Journey Mapping / Process Mapping
Complaints Management
Customer Service Management
Customer Experience Management
Voice of Customer Measurement
Voice of Employee Measurement
Customer Journey Mapping
Total Quality Management
EFQM
6 Sigma and/or Lean Sigma
Investors In People / Employee Happiness
Strategic Planning
