Deliver ICXI in Your Own Market.
ICXI is expanding its global partner network. We are actively recruiting consulting firms, independent consultants and training providers who share our commitment to raising the standard of customer experience, digital CX and employee happiness worldwide.
Three Partnership Tracks.
Choose the one that best reflects your business model and ambition.
Country Partner
Track 1 · Exclusive territory
A Country Partner holds exclusive rights to represent ICXI in a defined territory, governing all ICXI activity in their market: appointing and overseeing Accredited Consulting Partners (ACPs), leading major engagements, and acting as the commercial and quality authority for the country.
- Exclusive country-level representation rights
- Authority to appoint and supervise ACPs in-territory
- Lead role in BSI Certification engagements
- Commercial framework set by the Country Partner
- Requires proven consulting, governance and market-development capability
Accredited Consulting Partner (ACP)
Track 2 · No territory
A qualified consulting firm or independent consultant certified by ICXI to help clients implement our Standards. ACPs operate without territorial exclusivity: they market and sell ICXI solutions to enhance their own consulting and training revenues, engaging clients directly where no Country Partner has been appointed, or under a Country Partner’s framework where one exists.
- Global accreditation, no territorial limits
- Add ICXI Standards to your existing consulting portfolio
- Supports client journey to BSI Certification
- Entry requirement: expertise in at least 5 qualifying disciplines
- Ideal for established consultancies and senior independent consultants
Training Partner
Track 3 · Academy delivery
Authorised to deliver ICXI Academy courses, including the CX Professional Diploma and related certification programmes, to their own client base. This track suits training providers, corporate learning firms and certification bodies looking to offer internationally recognised CX qualifications alongside their existing portfolio.
- Licence to deliver ICXI Academy programmes
- Access to tutor guides, participant materials and assessment toolkits
- Tutor accreditation pathway for your facilitators
- Co-branded certification through ICXI
- Ideal for training providers and corporate L&D organisations
Whether in Dubai, London or São Paulo, delivered to the same global benchmark.
ICXI partners work in their own markets, languages and sectors.
Delivering ICXI in Their Own Markets.
A worldwide network of partners delivering ICXI standards, assessments and education in their own markets, languages and sectors.
Tell Us About Your Organisation.
And the partnership track you are interested in. A member of the ICXI partner team will be in touch within five business days.
Partner enquiry
Every field marked * is needed. We reply within five business days.
Raise the Standard in Your Market.
Already an ICXI partner? Sign in to the partner portal, or write to the ICXI team at contact@icxi.com.