Our Partner System

A Country Partner holds exclusive rights to represent ICXI in a defined territory. Country Partners govern all ICXI activity in their market — appointing and overseeing Accredited Consulting Partners (ACPs), leading major engagements, and acting as the commercial and quality authority for the country.

• Exclusive country-level representation rights
• Authority to appoint and supervise ACPs in-territory
• Lead role in BSI Certification engagements
• Commercial framework set by the Country Partner
• Requires proven consulting, governance and market-development capability

An Accredited Consulting Partner is a qualified consulting firm or independent consultant certified by ICXI to help clients implement our Standards. ACPs operate without territorial exclusivity — they market and sell ICXI solutions to enhance their own consulting and training revenues, engaging clients directly where no Country Partner has been appointed, or under a Country Partner’s framework where one exists.

• Global accreditation — no territorial limits
• Add ICXI Standards to your existing consulting portfolio
• Supports client journey to BSI Certification
• Entry requirement: expertise in at least 5 qualifying disciplines
• Ideal for established consultancies and senior independent consultants

A Training Partner is authorised to deliver ICXI Academy courses — including the CX Professional Diploma and related certification programmes — to their own client base. This track suits training providers, corporate learning firms and certification bodies looking to offer internationally-recognised CX qualifications alongside their existing portfolio.

• Licence to deliver ICXI Academy programmes
• Access to tutor guides, participant materials and assessment toolkits
• Tutor accreditation pathway for your facilitators
• Co-branded certification through ICXI
• Ideal for training providers and corporate L&D organisations