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Accredited Consulting Partners

Launch Offer – Assess your organisation to our NEW DIGITAL STANDARD IDCXS2022

Select Language
English | عربي|日本| Português| Mongolian

Accredited Consulting Partners

Launch Offer – Assess your organisation to our NEW DIGITAL STANDARD IDCXS2022

Our Partnership Model

We have Implementation Consulting Partners (ACPs) across the globe, helping organisations like yours to implement the new international customer experience standard.

Certified ACPs have been assessed and trained on all aspects of both the ICXS2019 and IDCXS2022.

Become a Certified ACP

Become a Certified ACP

Interested In Becoming An Implementation Consulting Partner?

Not just anyone can become an ACP.

To be a valid candidate, you will need experience and expertise in 5 of the following:

Digital Transformation

Awareness of digital channel delivery

People Performance Improvement

Process Management / Journey Mapping / Process Mapping

Complaints Management

Customer Service Management

Customer Experience Management

Voice of Customer Measurement

Voice of Employee Measurement

Customer Journey Mapping

Total Quality Management

EFQM

6 Sigma and/or Lean Sigma

Investors In People / Employee Happiness

Strategic Planning

Internal / External Auditing

Current Partners

CSN Logo

United Kingdom

Proseed Corporation Logo

Japan

Lab Experience

MENA region

Mongolia

South Africa