Our Partnership Model
We have Implementation Consulting Partners (ACPs) across the globe, helping organisations like yours to implement the new international customer experience standard.
Certified ACPs have been assessed and trained on all aspects of both the ICXS2019 and IDCXS2022.
Interested In Becoming An Implementation Consulting Partner?
Not just anyone can become an ACP.
To be a valid candidate, you will need experience and expertise in 5 of the following:
Digital Transformation
Awareness of digital channel delivery
People Performance Improvement
Process Management / Journey Mapping / Process Mapping
Complaints Management
Customer Service Management
Customer Experience Management
Voice of Customer Measurement
Voice of Employee Measurement
Customer Journey Mapping
Total Quality Management
EFQM
6 Sigma and/or Lean Sigma
Investors In People / Employee Happiness
Strategic Planning
