Certification is valid for a maximum of 3 years including surveillance assessment by one of our Partners each year during this period. If you would like to request further re-assessment, you may do so no earlier than 6 months after a previous certification assessment.
All assessment results are completed and reported online, with comments for each criterion from the assessors. These are then generated as a PDF report with the overall customer experience service excellence performance score and results for each individual section.
A history of every assessment is also retained online for further reference and benchmarking.