Newsletters

Five Volumes of the ICXI Newsletter.

Explore all of our past newsletters and learn about what we’ve been up to: five volumes, from the post-pandemic workplace to AI in customer experience.

Latest issue · Volume 05, issue 13Buzz 12The newest issue of the ICXI newsletter, as a PDF.Read the issue

The archive

Every Issue, Volume by Volume.

61 issues across five volumes. Choose a volume; every issue opens as a PDF.

01AI
02Introduction and Farewell
03Buzz
04Buzz 2
05Buzz 3
06Buzz 4
07Buzz 5
08Buzz 6
09Buzz 7
10Buzz 8
11Buzz 10
12Buzz 11
13Buzz 12

01Processes and Places
02Products and Services
03VoC2
04CX Evolves
05Can AI
06Looking Ahead
07Employee
08Challenge 2025
09B2B
10Gen Z in the Workplace
11China + Special Report
12AI on CX

01SeasonalCX
02Waste
03Measurement
04Employee – Customer
05Gender Equality
06AI
07Global Care
08Custobot
09Contact Centres
10SME CX
11Nature-Nurture
12Policy and People

01Digital Transformation
02Supply Chains
03CX Online
04Leadership
05Metaverse
06CX Support
07Employees
08Into 2023
09CX Top Down
10VoC
11CX Imperative
12AI Confession

01Post Pandemic
02No Excuses
03Opportunity
04WFH
05AI
06Values Led
07Into 2022
08New Ways
09Digitalisation
10Diversity
11Women
12AI on Brands

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