Certification to our Standards

Launch Offer – Assess your organisation to our New Digital Channels CX Standard

Assessments Login

Customer Experience Certification

Launch Offer – Assess your organisation to our NEW DIGITAL STANDARD IDCXS2022

The World’s First DIGITAL Customer Experience Standard

reshaping the world of the customer experience digital delivery, our world has changed forever and we at the Institute with our Certification Partners BSI have developed and launched the International Digital Customer Experience Standard (IDCXS) and are proud to announce its launch.

Typical Certification Journey

For full details on the process, you can contact one of our Accredited Consulting Partners, details of which are HERE.

Implementation Overview

What to do before you get started

You will need to purchase a copy of the Standard you are interested in: 

ICXS2019 – Customer Experience
IDCXS2022 – Digital Channels CX Standard
IEHWS2023 – Employee Happiness and Wellbeing Standard

Organisational Leadership Commitment is shown through the production of and adherence to the Strategic Intent document, in all our Standards.

Improve the delivery of digital service excellence and user experience standards;

You shall prepare, update and make an organisational chart available for all relevant parties of the organisation. This should clearly identify where responsibility and accountability for customer experience delivery lye.

You shall prepare a product/service portfolio detailing the main features of each you deliver

ICXI has partnered with BSI since the inaugural certification back in 2007, since then BSI have proven to be in our opinion the leading Certification body in the world and we are immensely proud to have them on board as our exclusive IDCXS certification partner.

Hundreds of organisations around the world have implemented the ICXS2019 standard, which provides the framework for delivering customer experience service excellence from a “physical location”, you can now do the same for your organisations’ digital delivery channels with the new IDCXS2022 Standard.

LAUNCH OFFER

Assess your organisation to our NEW Employee Happiness and Wellbeing Standard

Hundreds of organisations around the world have implemented the ICXS2019 standard, which provides the framework for delivering customer experience service excellence from a “physical location”, you can now do the same for your organisations’ digital delivery channels with the new IDCXS2022 Standard.

Assess your organisation to our NEW DIGITAL STANDARD IDCXS2022