Implementation Overview
What to do before you get started:
Improve Delivery
Improve the delivery of digital service excellence and user experience standards.
Product / Service Portfolio
You shall prepare a product/service portfolio detailing the main features of each you deliver
Production & Adherence
Organisational Leadership Commitment is shown through the production of and adherence to the Strategic Intent document, in all our Standards.
Organisational Chart
You shall prepare, update and make an organisational chart available for all relevant parties of the organisation. This should clearly identify where responsibility and accountability for customer experience delivery lye.
Our BSI Connection
ICXI has partnered with BSI since the inaugural certification back in 2007, since then BSI have proven to be in our opinion the leading Certification body in the world and we are immensely proud to have them on board as our exclusive IDCXS certification partner.
Our New Standards
Hundreds of organisations around the world have implemented the ICXS2019 standard, which provides the framework for delivering customer experience service excellence from a “physical location”, you can now do the same for your organisations’ digital delivery channels with the new IDCXS2022 Standard.
