
The World’s First DIGITAL Customer Experience Standard
reshaping the world of the customer experience digital delivery, our world has changed forever and we at the Institute with our Certification Partners BSI have developed and launched the International Digital Customer Experience Standard (IDCXS) and are proud to announce its launch.
Typical Certification Journey
For full details on the process, you can contact one of our Accredited Consulting Partners, details of which are HERE.

Implementation Overview
What to do before you get started
You will need to purchase a copy of the Standard you are interested in:
ICXS2019 – Customer Experience
IDCXS2022 – Digital Channels CX Standard
IEHWS2023 – Employee Happiness and Wellbeing Standard
Organisational Leadership Commitment is shown through the production of and adherence to the Strategic Intent document, in all our Standards.
Improve the delivery of digital service excellence and user experience standards;
Improve the delivery of digital service excellence and user experience standards;
You shall prepare, update and make an organisational chart available for all relevant parties of the organisation. This should clearly identify where responsibility and accountability for customer experience delivery lye.
You shall prepare a product/service portfolio detailing the main features of each you deliver
ICXI has partnered with BSI since the inaugural certification back in 2007, since then BSI have proven to be in our opinion the leading Certification body in the world and we are immensely proud to have them on board as our exclusive IDCXS certification partner.