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IPEX2026 Standard Bundles Available Now!

LIMITED TIME IPEXS2026 Bundles

IPEXS2026 BUNDLE – Essentials Edition – Patient Experience DNA Framework
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IPEXS2026 BUNDLE – Patient Experience DNA Framework – Standard
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Standards Bundles
Navigators Publications
Navigators Assessments
Standards Publication
Standards Assessments
Education & Learning
Books & Guidelines

Navigators – Publications (PDF)

ICXN2025 Customer Experience Navigator Explanation and Implementation guides (pdf)
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IEHWN2025 Employee Happiness and Wellbeing Navigator Explanation and Implementation guides (pdf)
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Navigators – Online Assessments

ICXN2025 Customer Experience Navigator (Online Assessment and Certification)
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IEHWN2025 – Employee Happiness and Wellbeing Navigator (Online Assessment and Certification)
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Standards – Publications (PDF)

IPEXS2026 – Essentials Edition – Standard (pdf)
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IPEXS2026 – Patient Experience DNA Framework – Standard (pdf)
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AICXS2025 – Reputable and Effective AI within CX – Standard (pdf)
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ICXS2019 – International Customer Experience Standard (pdf)
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IEHWS2023 – International Employee Happiness and Wellbeing Standard Publication (PDF)
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ICXS2024 – International Customer Experience Standard (pdf)
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IDCXS2022 – International Digital Customer Experience Standard (pdf)
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Standards – Online Assessments

IPEXS2026 – Patient Experience DNA Framework – Standard – Online Assessment
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IPEXS2026 – Essentials Edition – Online Assessment
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AICXS2025 – Reputable and Effective AI within CX – Online Assessment
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ICXS2019 – International Customer Experience Standard (Online Assessment)
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IEHWS2023 – International Employee Happiness and Wellbeing Standard (Online Assessment)
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ICXS2024 – International Customer Experience Standard (Online Assessment)
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IDCXS2022 – International Digital Customer Experience Standard (Online Assessment)
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Education & Learning

MSc – Customer Experience and Service Management

CERT – Customer Experience and Service Management

DIP – Customer Experience and Service Management

Books & Guidelines

Customer Happiness on the Horizons: How to achieve Customer Happiness and Loyalty influenced by Happy Employees
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Seeing Round Corners: White Paper, by Philip Forest, President of International Customer Experience Institute
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