Why Education is key
When we look back over the past 15 years since customer Experience (CX) has become more and more vogue, we at ICXI always thought there were still a few things missing:
- Formal CX “education programmes”.
After several years of research, development and many experts engagement and involvement – we cracked the code! And are pleased to announce through our Partnership with a leading UK University, the worlds FIRST MSc in Customer Experience and Service Management:
Post Graduate Masters (MSc) in Customer Experience and Service Management
Post Graduate Certificate (PG Cert) in Customer Experience and Service Management
Post Graduate Diploma (DiP) in Customer Experience and Service Management
Professional Certification Programmes
ICXI now offers Executive training certificate programmes for members to become formally accredited in one of the following three professional designations:
- Level 1: CCXOA (Certified Customer Experience Operations Associate) by completing the newly launched Customer Experience Operations Certificate (CXOC) offered in partnership with the University of Pretoria.
- Level 2: CCXMA (Certified Customer Experience Management Associate) by completing the next level certificate in the CX Ladder of learning called the CX Management Certificate (CXMC)
- Level 3: CCXL (Certified Customer Experience Leader) to prepare practitioners for the ultimate C-level position in CX by a personalised coaching programme in CX Leadership by Prof. Adré Schreuder from the Chair in Customer Experience at the University of Pretoria
