Accredited Consulting Partners

ICXI Partner Model Diagram

Our Partnership Model

We have Accredited Consulting Partners (ACP) across the world and their role is to assist organisations implement our Standards and assist organisations towards BSI Certification.

Accredited ACP’s are fully qualified by ICXI to assist organisations implementing all of our standards.

The diagram on this page illustrates the formal ICXI partner governance structure and permitted engagement routes.

Legend: Arrows indicate permitted coordination and delivery pathways under ICXI governance.

Key Rule: ACPs may engage clients directly only in territories where no Country Partner has been appointed.

Clarification: Where a Country Partner exists, all ACP activity operates under that Country Partner’s authority and commercial framework.

Interested In Becoming An Implementation Consulting Partner?

Not just anyone can become an ACP.

To be a valid candidate, you will need experience and expertise in 5 of the following:

  • Digital Transformation
  • Customer Experience Management
  • Customer Journey Mapping
  • 6 Sigma and/or Lean Sigma
  • Internal / External Auditing
  • Process Management / Journey Mapping / Process Mapping
  • Awareness of digital channel delivery
  • Complaints Management
  • Voice of Customer Measurement
  • Total Quality Management
  • Investors In People / Employee Happiness
  • People Performance Improvement
  • Customer Service Management
  • Voice of Employee Measurement
  • EFQM
  • Strategic Planning

Current Partners

Cameroon
India
V2-Consulting
Brazil
CX-BeLux
Belgium & Luxembourg
CMI
Mongolia
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Indonesia
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United Arab Emirates
South Africa
Japan
Democratic Republic of Congo
Saudi Arabia