ICXS2019 – Implementation Toolkit – PACK 1

ICXS2019 – Implementation Toolkit – PACK 1



ICXI have developed an implementation Toolkit for those organisations wishing to
implement ICXS2019 (Physical Delivery Channels) Customer Experience Standard.
The Toolkit will enable organisations to facilitate implementation of the Standard, the pack
allows organisations to go through the Implementation process at their own pace and
deliver successful implementation, with support from ICXI Accredited Consulting Partner’s
as necessary throughout the implementation journey and beyond.

1. Pdf copy of ICXS2019 CX STANDARD
2. Gap Analysis Online Assessment – Link (1)
3. Implementation Training Pack
4. ICXS2019 Awareness Training Pack
5. ICXS2019 Internal Auditor Training Pack
6. Documentation – Preparation Pack
7. Journey Mapping – Training Pack
8. Voice of Customer – Research Measurement Techniques Pack
9. Pre- BSI Certification Assessment – Link (1)
10. Post BSI Certification – Action Planning Support
11. Post BSI Certification – Assessment Link (1)
12. Implementation Consultancy Support – Online (15 HOURS IN TOTAL)


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