Description

ICXI have developed an implementation Toolkit for those organisations wishing to
implement IDCXS2022 (Digital Delivery Channels) Customer Experience Standard.
The Toolkit will enable organisations to facilitate implementation of the Standard, the pack
allows organisations to go through the Implementation process at their own pace and
deliver successful implementation, with support from ICXI Accredited Consulting Partner’s
as necessary throughout the implementation journey and beyond.

Contents
1. Pdf copy of IDCXS2022 CX STANDARD
2. Gap Analysis Online Assessment – Link (1)
3. Implementation Training Pack
4. IDCXS2022 Awareness Training Pack
5. IDCXS2022 Internal Auditor Training Pack
6. Documentation – Preparation Pack
7. Journey Mapping – Training Pack
8. Voice of Customer – Research Measurement Techniques Pack
9. Pre- BSI Certification Assessment – Link (1)
10. Post BSI Certification – Action Planning Support
11. Post BSI Certification – Assessment Link (1)
12. Implementation Consultancy Support – Online (15 HOURS IN TOTAL)