Meet Jasper. Every answer, properly assessed.
Jasper is ICXI’s AI assessor. It interviews your team, reads your evidence, follows up where an assessor would, and proposes a level with its reasons. A qualified assessor decides. ICXI certifies.
Six languages · Typed or spoken · Every ICXI standard
Jasper interviews your team, reads your evidence and proposes a level, with its reasons. A qualified assessor decides.
An interview, not a form.
Answer requirement 10.3 the way your team would. Watch Jasper follow up, read the evidence and propose a level, with every step on the record.
Choose an answer
Press the microphone and answer out loud.
A guided demo with sample answers. In a real assessment, Jasper responds to whatever your team writes or says, and a qualified assessor decides.
Three ways to answer · your choice, at any time
Guided by Jasper
Jasper interviews you, typed or spoken. The fullest evidence, and the least back-and-forth with your assessor.
On your own, with Ask Jasper
You read each requirement and choose the level, with Jasper beside you to explain. It never answers for you.
On your own
The same requirements and levels, with no assistant. For teams who know the standard well.
One answer. Everything an assessor would do with it.
While your team talks, Jasper keeps a working log: what it asked, what it read, what the standard looks for and what it proposes. Your assessor sees all of it.
Jasperworking log · requirement 10.3
- Askedrequirement 10.3, ideas and suggestions
- Followed upwho decides, and how people hear back
- Readideas_review_minutes.pdf, page 3
- Matcheddefined · deployed · effective
- Checkeda second, independent review
- ProposedLevel 4 · moderate confidence
- Referredto your assessor, who decides
The assessor’s desk. Every level, with its reasons.
Jasper does the reading. You do the judging. Every requirement arrives with the claim, Jasper’s reading, the evidence and a second check, so your time goes on the decisions that need you.
12345FIG J.7 · The review page, layer by layerReal screen · ITEXS, a sample museum
- 1What the organisation claimedTheir own level, as they chose it.
- 2What Jasper readsA level, a confidence and the reason in one line.
- 3An independent second checkA separate review of the same answer, before you see it.
- 4The evidence, readTheir words and their files, with what each file shows.
- 5Your decisionAgree, change the level or challenge Jasper. Every decision is kept in the audit trail.
When the evidence is not enough
Jasper says so and refers the requirement to you, with the reason. It does not fill gaps with assumptions.
Where the claim and the evidence differ
Requirements where Jasper reads a different level are set aside for you first, with why they were flagged.
One click, with your note
Send a requirement back for more evidence. The organisation sees your question, not Jasper’s.
Your report, explained page by page.
When your report is released, the Advisor opens it beside a conversation and answers from your report and the standard. Start with a question like these.
FIG J.8 · The AdvisorReal screen · TEEM, a sample restaurant
- Your report beside the conversation, opened at the page it is talking about.
- Every point tied to its page, so you can check it in one click.
- Highlights the sentences that matter most for you, ready to download.
- Public examples from the web, each with its source.
- ICXI Academy courses suggested for the gaps it finds.
- It suggests. It never predicts a grade.
Jasper assesses. A qualified assessor decides. ICXI certifies.
Jasper proposes a level for every requirement, with its reason, its confidence and the evidence it relied on. Scoring follows fixed rules written into each standard, the same for every organisation. Every level is confirmed or changed by a qualified human assessor, and only ICXI issues a certificate.
Private by design. Checked by design.
An assessment is only worth what its method is worth. These safeguards are always on, for every organisation, on every standard.
Checked, twice
- Every proposed level is checked by a second, independent review.
- A standby model takes over if the main one is unavailable.
- Every change is tested in the Jasper Lab against difficult and misleading answers.
- Levels become scores by fixed rules written into the standard.
Honest by design
- When the evidence is unclear, Jasper says so and refers it. It never guesses.
- Answers that try to game the assessment are recognised, warned and recorded.
- Every answer, change and decision is kept in a full audit trail.
Private by default
- Hosted in the European Union, with cloud backups.
- Your files open only through private links that expire.
- Your answers and evidence are never used to train AI models.
- Staff results from fewer than five people are never shown.
One assessor. Every ICXI standard.
Also used for the CX and Digital CX Excellence Index assessments, and for partner maturity models.
Jasper speaks EnglishالعربيةFrançaisPortuguêsBahasa IndonesiaМонгол
Six languages for questions, follow-ups, voice and the Advisor. On a laptop or a phone, typed or spoken.
Who it is for
Organisations
Take an assessment at your own pace, in your language, with an assessor’s questions in the room. Then plan the work with the Advisor.
Consultants and partners
Run assessments for your clients on one platform and use the Advisor to shape the work that follows.
Assessors and certification bodies
Review every requirement with Jasper’s reading, its reasons and the evidence beside you. You decide.
