The 5Ps model is accepted globally as the core principle for ensuring customer experience service excellence across any type of organisation.
It now provides a brilliantly powerful, fool-proof diagnostic tool for analysing your customer experience systems, processes, communications and much more.
As a result, organisations can drill down to forensic levels of detail, understanding more clearly where improvements can be made.
Having been internationally applied for over 30 years, it can rationalise key factors into several component elements, making performance analysis more manageable for organisations in the private and public sectors.
The additional Measurement of Performance Results also provides a way of monitoring and continuously improving customer experience service excellence.