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Robert Keay
2025-02-18T18:02:24+00:00
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Navigator Publication Bundle Available Now!
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Navigators – Publications (PDF)
IBDN2025 Business Director Navigator Explanation and Implementation guides (pdf)
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ICXN2025 Customer Experience Navigator Explanation and Implementation guides (pdf)
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IEHWN2025 Employee Happiness and Wellbeing Navigator Explanation and Implementation guides (pdf)
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Categories
Navigators Publications
Navigators Assessments
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Navigators – Online Assessments
IBDN2025 Business Director Navigator (Online Assessment and Certification)
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ICXN2025 Customer Experience Navigator (Online Assessment and Certification)
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IEHWN2025 – Employee Happiness and Wellbeing Navigator (Online Assessment and Certification)
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Standards – Publications (PDF)
ICXS2019 – International Customer Experience Standard (pdf)
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149.00
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ICXS2024 – International Customer Experience Standard (pdf)
£
149.00
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IDCXS2022 – International Digital Customer Experience Standard (pdf)
£
149.00
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IEHWS2023 – International Employee Happiness and Wellbeing Standard Publication (PDF)
£
149.00
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Standards – Online Assessments
ICXS2019 – International Customer Experience Standard (Online Assessment)
£
950.00
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ICXS2024 – International Customer Experience Standard (Online Assessment)
£
950.00
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IDCXS2022 – International Digital Customer Experience Standard (Online Assessment)
£
950.00
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IEHWS2023 – International Employee Happiness and Wellbeing Standard (Online Assessment)
£
950.00
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Education & Learning
MSc – Customer Experience and Service Management
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CERT – Customer Experience and Service Management
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DIP – Customer Experience and Service Management
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Books & Guidelines
Customer Happiness on the Horizons: How to achieve Customer Happiness and Loyalty influenced by Happy Employees
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Seeing Round Corners: White Paper, by Philip Forest, President of International Customer Experience Institute
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