ICXI are pleased to announce with our exclusive Certification partner BSI, the launch of the World’s FIRST –

Employee Happiness and Wellbeing Standard – IEHWS2023

This Standard has been developed by ICXI with input and engagement from experienced human resources specialists, psychologists, healthiness and wellbeing academics, specialists, and experts, additionally customer experience management professionals, academics in the CX field, the ICXI certification body BSI (, ICXI certified organisations and CX consulting professionals globally.

The International Employee Happiness and Wellbeing Standard- IEHWS2023 reflects the dramatically increased international growth in scale, reach and scope of the need for employers to develop practices that deliver happiness levels and actively promote and support wellbeing within their employees as a key factor contributing to the delivery of customer service excellence.

  • The primary aim of IEHWS2023 is to motivate organisations to focus their attention on their biggest asset “their Employees” through the delivery of employee happiness and wellbeing promotion techniques.
  • This new standard contains, the proven core principles and evolving practices of delivering Employee Happiness to create a flexible yet quantifiable framework for implementing the elements needed to facilitate delivery of Excellence in Employee Happiness and consistently positive employee and customer experiences.