This is comprehensive training about how to effectively and efficiently carry out Customer Journey Mapping of organizations in the scope of the ICXI standards implementation and certification.

Who should attend: 

Anyone who needs to understand how to carry out Journey Mapping in the scope of the IXCI standards. Previous experience in customer journey mapping recommended.  

What attendees will learn:

  • Who we are at ICXI
  • Structure of customer journey maps
  • How to map customer journeys through all delivery channels
  • What are visual customer journey maps & how to use them

Duration: 1 day (8hours)

Price: contact us for price and further info