Description
This is comprehensive training about how to effectively and efficiently carry out Customer Journey Mapping of organizations in the scope of the ICXI standards implementation and certification.
Who should attend:
Anyone who needs to understand how to carry out Journey Mapping in the scope of the IXCI standards. Previous experience in customer journey mapping recommended.
What attendees will learn:
- Who we are at ICXI
- Structure of customer journey maps
- How to map customer journeys through all delivery channels
- What are visual customer journey maps & how to use them
Duration: 1 day (8hours)
Price: contact us for price and further info
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