This is comprehensive training about how to effectively and efficiently carry out Customer Journey Mapping of organizations in the scope of the ICXI standards implementation and certification.
Who should attend:
Anyone who needs to understand how to carry out Journey Mapping in the scope of the IXCI standards. Previous experience in customer journey mapping recommended.
What attendees will learn:
- Who we are at ICXI
- Structure of customer journey maps
- How to map customer journeys through all delivery channels
- What are visual customer journey maps & how to use them
Duration: 1 day (8hours)
Price: contact us for price and further info