Certified organisation
Certified to ICXS 2024
- Scope
- Business operations, service excellence
- Year
- 2025
- Certificate
- CX 00118
- Status
- On the register
Certification to Our Standards
Certified to the standard. And on the record.
Organisations certified to one of the ICXI standards can be found here, with the confirmation of their certification details.
Search the Register by Name or Number.
Results appear as you type, from three characters. Select a certificate number to see its record: the standard, scope and certificate dates, as issued by ICXI.
| Organisation | Standard | Scope | Year | Status · record |
|---|---|---|---|---|
| Dubai Land Department | ICXS 2024IDCXS 2022IEHWS 2023AICXS 2025 | Customer experience managementDigital customer experienceEmployee happiness and wellbeingAI in customer experience | 2026 | On the registerICXI-2026-00121ICXI-2026-00122ICXI-2026-00123ICXI-2026-00124 |
| Council of Health Insurance (DAMAN) | IDCXS 2024 | Digital customer experience | 2025 | On the registerICXI-2026-00120 |
| Elm Company | ICXS 2024 | Business operations, service excellence | 2025 | On the registerCX 00118 |
| PT Kereta Api Indonesia (Persero) | ICX Navigator | Customer experience assessment | 2025 | On the registerICXI-2025-00119 |
ICXI Academy certificatesA search function for ICXI Academy certificates is coming soon.
Five Things to Prepare Before You Begin.
Every organisation prepares these on the way to certification against an ICXI standard.
- 01Purchase the standard
You will need to purchase a copy of the standard you are interested in from our online shop.
- 02Improve delivery
Improve the delivery of service excellence and user experience against the standard.
- 03Product / service portfolio
Prepare a product and service portfolio detailing the main features of each one you deliver.
- 04Strategic intent
Organisational leadership commitment is shown through the production of, and adherence to, the Strategic Intent document, in all our standards.
- 05Organisational chart
Prepare, update and make an organisational chart available to all relevant parties, clearly identifying where responsibility and accountability for customer experience delivery lie.
Certified with BSI Since 2007.
ICXI has partnered with BSI since the inaugural certification back in 2007. Since then BSI have proven to be, in our opinion, the leading certification body in the world, and we are immensely proud to have them on board as our exclusive certification partner.
Start with the Standard. Finish on the Register.
Begin with the standard, or with an assessment that shows exactly where you stand against it.