Certificate ICXI-2025-00119
PT Kereta Api Indonesia (Persero)
Certified by ICXI. The details below are the record on the ICXI certification register.
ICXI certification register
PT Kereta Api Indonesia (Persero)
ICXI-2025-00119
- Standard Certified
- ICXN2025
- Scope
- Customer Experience (CX) assessment and capability development using the ICXI CX Navigator, covering end-to-end customer journeys across selected passenger services and touchpoints, assessed against the ICXI 6Ps Model (Policy, Premises, People, Process, Products, and Performance). The scope includes organisational self-assessment, customer and employee feedback integration, AI-driven insights, and independent verification by ICXI–ASQI assessor, resulting in actionable recommendations to strengthen customer-centric governance, service delivery, and performance. Assessment conducted as part of the CX Navigator Programme 2024.
- Date of Current Certification
- 31 December 2025
- Date of Original Certification
- 31 December 2025
- Certificate Expiry Date
- 30 December 2026
- Address