FIG A.1 · ICXI Assess reading a page of evidence

ICXI Assess · the AI assessor

Meet ICXI Assess. Every Answer, Properly Assessed.

ICXI Assess is our AI assessor. It interviews your team, reads your evidence, follows up where an assessor would, and proposes a level with its reasons. A qualified assessor decides. ICXI certifies.

Multilingual · Typed or spoken · Every ICXI standard

Book a demonstration Watch the film

The guided interviewAsk as you goThe assessor’s reviewICXI Insight

ICXI Assess in 50 secondsReal screens from the platform · Sample organisations

ICXI Assess interviews your team, reads your evidence and proposes a level, with its reasons. A qualified assessor decides.

9ICXI standards and marks assessed on ICXI Assess

1multilingual interview, typed or spoken

3ways to answer: guided, with help, or on your own

0answers used to train AI models

How it works · try it

An Interview, Not a Form.

Answer requirement 10.3 the way your team would. Watch ICXI Assess follow up, read the evidence and propose a level, with every step on the record.

ICXI AssessRequirement 10.3 · Ideas and suggestions · OLS

Choose an answer

A guided demo with sample answers. In a real assessment, ICXI Assess responds to whatever your team writes or says, and a qualified assessor decides.

Type, or speak your answers. The real screen. — FIG A.2 · Welcome backEvery session starts where you left off. Type your answers or talk them through, and switch at any time.

One requirement at a time. The real screen. — FIG A.3 · The guided interviewICXI Assess asks the question an assessor would ask, in plain words, and shows what it looks for beside it.

It asks what an assessor asks next. The real screen. — FIG A.4 · Following up, 1 of 2A thin answer gets one more question, on the part that was missing. Up to twice, then it moves on.

Rather talk? Answer out loud. The real screen. — FIG A.5 · ListeningWhat it hears appears on screen, so you can check it. Three voices to choose from.

Help, beside you. The real screen. — FIG A.6 · Ask as you goPrefer to answer yourself? Ask a question and ICXI Assess explains the requirement and what counts as evidence. It never answers for you.

Three ways to answer · your choice, at any time

Recommended

Guided by ICXI Assess

ICXI Assess interviews you, typed or spoken. The fullest evidence, and the least back-and-forth with your assessor.

With help

On Your Own, with Help as You Go

You read each requirement and choose the level, with ICXI Assess beside you to explain. It never answers for you.

Independent

On Your Own

The same requirements and levels, with no assistant. For teams who know the standard well.

Behind every answer

One Answer. Everything an Assessor Would Do with It.

While your team talks, ICXI Assess keeps a working log: what it asked, what it read, what the standard looks for and what it proposes. Your assessor sees all of it.

See the assessor’s view

ICXI Assessworking log · requirement 10.3

Askedrequirement 10.3, ideas and suggestions
Followed upwho decides, and how people hear back
Readideas_review_minutes.pdf, page 3
Matcheddefined · deployed · effective
Checkeda second, independent review
ProposedLevel 4 · moderate confidence
Referredto your assessor, who decides

For assessors

The Assessor’s Desk. Every Level, with Its Reasons.

ICXI Assess does the reading. You do the judging. Every requirement arrives with the claim, the AI’s reading, the evidence and a second check, so your time goes on the decisions that need you.

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FIG A.7 · The review page, layer by layerReal screen · ITEXS, a sample museum

1What the organisation claimedTheir own level, as they chose it.
2What ICXI Assess readsA level, a confidence and the reason in one line.
3An independent second checkA separate review of the same answer, before you see it.
4The evidence, readTheir words and their files, with what each file shows.
5Your decisionAgree, change the level or challenge the AI’s reading. Every decision is kept in the audit trail.

Referred, not guessed

When the Evidence Is Not Enough

ICXI Assess says so and refers the requirement to you, with the reason. It does not fill gaps with assumptions.

Look into

Where the Claim and the Evidence Differ

Requirements where ICXI Assess reads a different level are set aside for you first, with why they were flagged.

Return to the client

One Click, with Your Note

Send a requirement back for more evidence. The organisation sees your question, not the AI’s.

After the report · ICXI Insight

Your Report, Explained Page by Page.

When your report is released, ICXI Insight opens it beside a conversation and answers from your report and the standard. Start with a question like these.

Based on my report, what did we get wrong?Give me 5 actions to start straight awayWhat training does my team need now?Summarise this for my board on one pageShow me organisations that fixed the same thingHighlight what matters most for me

FIG A.8 · ICXI InsightReal screen · TEEM, a sample restaurant

Your report beside the conversation, opened at the page it is talking about.
Every point tied to its page, so you can check it in one click.
Highlights the sentences that matter most for you, ready to download.
Public examples from the web, each with its source.
ICXI Academy courses suggested for the gaps it finds.
It suggests. It never predicts a grade.

The line that never moves

The AI assesses. A qualified assessor decides. ICXI certifies.

ICXI Assess proposes a level for every requirement, with its reason, its confidence and the evidence it relied on. Scoring follows fixed rules written into each standard, the same for every organisation. Every level is confirmed or changed by a qualified human assessor, and only ICXI issues a certificate.

Built to be trusted

Private by Design. Checked by Design.

An assessment is only worth what its method is worth. These safeguards are always on, for every organisation, on every standard.

Safeguard	Area	What it means	Status
Second, independent review	Checked	Every level ICXI Assess proposes is checked by a second, independent review.	Always on
Standby model	Checked	A standby model takes over if the main one is unavailable.	Always on
Tested in our AI test lab	Checked	Every change is tested against difficult and misleading answers before it goes live.	Always on
Fixed scoring rules	Checked	Levels become scores by fixed rules written into the standard, the same for every organisation.	Always on
Never guesses	Honest	When the evidence is unclear, ICXI Assess says so and refers it to the assessor.	Always on
Gaming recognised	Honest	Answers that try to game the assessment are recognised, warned and recorded.	Always on
Full audit trail	Honest	Every answer, change and decision is kept.	Always on
Hosted in the European Union	Private	Your data is hosted in the EU, with cloud backups.	Always on
Private links that expire	Private	Your files open only through private links that expire.	Always on
Never used to train AI	Private	Your answers and evidence are never used to train AI models.	Always on
Small groups protected	Private	Staff results from fewer than five people are never shown.	Always on

FIG A.9 · The safeguards on every assessmentChecked · Honest · Private

Assessed on ICXI Assess

One Assessor. Every ICXI Standard.

Also used for the CX and Digital CX Excellence Index assessments, and for partner maturity models.

ICXI Assess speaks EnglishالعربيةFrançaisPortuguêsBahasa IndonesiaМонгол

Multilingual: questions, follow-ups, voice and ICXI Insight in your team’s language. On a laptop or a phone, typed or spoken.

Who it is for

Organisations

Take an assessment at your own pace, in your language, with an assessor’s questions in the room. Then plan the work with ICXI Insight.

Consultants and Partners

Run assessments for your clients on one platform and use ICXI Insight to shape the work that follows.

Assessors and Certification Bodies

Review every requirement with the AI’s reading, its reasons and the evidence beside you. You decide.

Begin

Which Standard Are We Assessing?

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