IDCXS2022:02 Assessor Training
2-day accreditation programme that qualifies professionals to assess organisations against IDCXS2022:02, the International Digital Customer Experience Standard certified by BSI.
2
DAYS
12
MODULES
7
SECTIONS
1,000
POINTS
Digital CX is the customer experience
The IDCXS2022:02 Assessor Training (IDCXS-AT) is a 2-day ICXI certification programme that qualifies professionals to conduct independent assessments against the International Digital Customer Experience Standard. IDCXS2022:02 is the digital-channel companion to ICXS2024: where ICXS2024 measures customer experience as a whole, IDCXS2022 measures the digital experience that increasingly defines it. Built on the 5Ps Digital Excellence Model and certified exclusively by BSI, the standard is reviewed every three years. Delegates leave able to apply it with consulting-grade rigour and to defend their scores under organisational pressure.
The two-day agenda
Twelve modules: the IDCXS2022:02 architecture, the 5Ps Digital Excellence Model and Sections 1 to 4, then Sections 5 to 7, evidence collection, calibration and the NovaTrust case study.
Day 1 · Architecture & Sections 1–4
Day 2 · Sections 5–7, Method & Certification
Who it is for, and what you gain
Who should attend
- Practising ICXS or AICXS assessors expanding into digital CX assessment
- Partner-firm staff conducting independent IDCXS2022 assessments under licensed authority
- Senior digital, UX, product and CX consultancy leads delivering readiness, gap analysis or pre-certification support
- In-house digital, e-commerce, technology and CX leaders pursuing accredited assessor authorisation
- Information security, data privacy and compliance professionals who work alongside digital CX teams
What you will leave with
- Working fluency in IDCXS2022:02: 7 sections, about 55 sub-criteria and 1,000 points
- Practical command of the 5Ps Digital Excellence Model
- Consistent use of the patented 5-level evidence scale
- The MRC discipline and the three certification levels: International Standard, Benchmark and Excellence
- Six-source evidence collection, including hands-on digital channel testing
- Command of the ICXI Online Assessment Tool and assessor calibration
- Scoring discipline that withstands organisational pressure, vendor advocacy and regulatory scrutiny
- The ICXI IDCXS Assessor Training Certificate and the pathway to accredited assessor authorisation
How it fits the Academy pathway
IDCXS2022:02 Assessor Training is one of ICXI’s standard-specific assessor programmes, alongside ICXI Accredited Assessor Training for ICXS2024 and Government CX Assessor Training (GCXA). Senior practitioner experience in digital CX, UX, customer experience or service design is expected, and familiarity with the wider ICXI Academy, such as the CX Professional Diploma, is recommended. Assessors can extend into the IEHWS2023:01, AICXS2025:01 and IPEXS2026:01 assessor trainings. Formal authorisation as an IDCXS Accredited Assessor follows supervised observation on a live assessment, proficiency with the ICXI Online Assessment Tool, ongoing moderation and annual CPD.