IEHWS2023:01 Assessor Training
2-day accreditation programme that qualifies professionals to assess organisations against IEHWS2023:01, the International Employee Happiness & Wellbeing Standard certified by BSI.
Happiness is a certifiable discipline
The IEHWS2023:01 Assessor Training (IEHWS-AT) is a 2-day ICXI certification programme that qualifies professionals to conduct independent assessments against the International Employee Happiness & Wellbeing Standard, certified exclusively by BSI. Where ICXS2024 measures the customer experience, IEHWS2023 measures the workplace experience that produces it; together they form ICXI’s twin pillars of organisational excellence. Employee happiness is not a perk programme but a measurable, evidenced discipline: engaged employees deliver better customer experience, lower turnover, higher productivity and a stronger employer brand. Delegates leave able to apply the standard with consulting-grade rigour and to defend their scores under organisational pressure.
2 days
09:00 to 17:00 daily
Classroom or virtual
Tutor-led, with scoring calibration
Case-study scoring
Scoring and moderation on Day 2
Training Certificate
Pathway to full authorisation
The two-day agenda
Thirteen modules: the IEHWS2023:01 architecture, the Vector 6 Model and Sections 1 to 5, then Sections 6 to 8, the Pathfinder VOE instruments, interview technique and a moderated case study.
Day 1 · Architecture, Vector 6 & Sections 1–5
- D1The 5-Level Scoring Methodology & MRC Discipline
Documented, Communicated, Implemented and Adopted: what each level demands, and the 5 Mandatory Requirement Criteria.
- D1Section 1: Values Led Leadership
100 points, 11 criteria, including the Employee Happiness & Wellbeing Pledge, the largest MRC at 50 points.
- D1Section 2: Environmental Climate
200 points, 6 criteria, the highest-weighted section, with two MRCs: Equal Opportunities and Freedom of Expression.
- D1Section 3: Career Control
100 points, 3 criteria: the employment journey, performance assessments and personal development.
- D1Section 4: Teamwork Led Supervision
100 points, 3 criteria: teamwork, supervision and the Employee Rights MRC.
- D1Section 5: Organisational Effectiveness
100 points, 3 criteria: employee engagement, corporate citizenship and brand image.
- D1Day 1 Practical: Score Sections 1 to 5
Apply the 5-level scale to a case-study evidence pack, identify MRC pass or fail and calibrate as a cohort.
Day 2 · Sections 6–8, Evidence & Certification
- D2Section 6: Reward & Recognition
150 points: the reward and recognition system, and the role of leaders, managers and supervisors in delivering it.
- D2Section 7: Measurement of Performance
125 points, 6 criteria, including the Employee Happiness Measurement MRC, benchmarking and exit interviews.
- D2Section 8: Performance Measurement Results
125 points: top management minutes and Employee Happiness Results, the highest-scoring criterion in the standard.
- D2Pathfinder VOE Survey Instruments
The P18, P30, P60 and P90 Voice of Employee surveys, and the right instrument for each assessment cycle.
- D2Evidence, Interview Techniques & Common Pitfalls
Open questions, evidence probes and triangulation, and the five red flags, from documentation theatre to silent employees.
- D2Practical Case Study & Moderation Exercise
Score a worked organisation against the full 1,000-point framework, moderate as a group and compare with reference scores.
- D2Certification Pathway, Surveillance & Assessor Code
The 6-step BSI certification process, annual surveillance, 3-year recertification and the assessor code.
Who it is for, and what you gain
Who should attend
- Practising ICXS or AICXS assessors expanding into employee happiness and wellbeing assessment
- Partner-firm staff conducting independent IEHWS2023 assessments under licensed authority
- Senior HR, employee experience and OD leads delivering readiness, gap analysis or pre-certification support
- Wellbeing, occupational health and engagement programme leaders pursuing accredited assessor authorisation
- Reward, talent and L&D leaders responsible for the people-system evidence the standard tests
What you will leave with
- Working fluency in IEHWS2023:01: 8 sections, about 44 sub-criteria and 1,000 points
- Practical command of the Vector 6 Model, the lens for every section
- Consistent use of the patented 5-level evidence scale
- The 5 Mandatory Requirement Criteria and the three certification levels: Pioneering Professional, Practice Expert and Transformational Leading
- Use of the Pathfinder VOE survey instruments, P18 to P90
- Interview techniques that surface real evidence, and the five red flags that expose weak evidence
- Scoring discipline that withstands organisational pressure and leadership push-back
- The ICXI IEHWS Assessor Training Certificate and the pathway to accredited assessor authorisation
How it fits the Academy pathway
IEHWS2023:01 Assessor Training is one of ICXI’s standard-specific assessor programmes, alongside ICXI Accredited Assessor Training for ICXS2024 and Government CX Assessor Training (GCXA). Senior practitioner experience in HR, employee experience, OD or wellbeing is expected, and familiarity with the wider ICXI Academy is recommended. Related programmes include EX Excellence Maturity Assessment, The Happiness Advantage and the IDCXS2022:02, AICXS2025:01 and IPEXS2026:01 assessor trainings. Formal authorisation as an IEHWS Accredited Assessor follows supervised observation on a live assessment, ongoing moderation and annual CPD.
Related courses.
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ICXI Accredited Assessor Training (ICXS2024)
The Accredited Assessor pathway for ICXS2024:01 (7 sections, 1,000 points, 27 MRC, the 5Ps Service Excellence Model).
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IDCXS2022:02 Assessor Training
Accredited Assessor pathway for IDCXS2022:02, the International Digital Customer Experience Standard.
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AICXS2025:01 Assessor Training
Accredited Assessor pathway for AICXS2025:01, the International AI Customer Experience Standard.
Book a place on IEHWS2023:01 Assessor Training
Book a seat on a public cohort, or arrange an in-house cohort for a partner firm or HR and employee experience consultancy. The ICXI team will come back to you with dates and details.
Frequently asked questions
Who is IEHWS2023:01 Assessor Training for?
Professionals who will assess organisations against IEHWS2023:01: practising ICXS or AICXS assessors, partner-firm staff working under licensed authority, senior HR, employee experience and OD leads, wellbeing, occupational health and engagement leaders, and reward, talent and L&D leaders.
How long is the course and how is it delivered?
Two days, 09:00 to 17:00, tutor-led in a classroom or live virtual, mixing instruction, evidence-review exercises, scoring calibration and case-study moderation.
How is the course assessed?
Through a practical case study on Day 2: delegates score a worked organisation against the full 1,000-point framework, including MRC pass or fail, moderate as a group and compare with reference scores. Successful delegates receive the ICXI IEHWS Assessor Training Certificate.
What does IEHWS2023:01 assess?
Employee happiness and wellbeing across 8 sections and 1,000 points, built on the Vector 6 Model: Values Led Leadership, Environmental Climate, Career Control, Teamwork Led Supervision, Organisational Effectiveness, Reward and Recognition, plus Measurement of Performance and Performance Measurement Results. Organisations are certified by BSI as Pioneering Professional (55%), Practice Expert (75%) or Transformational Leading (90%), and all 5 Mandatory Requirement Criteria must be met.
How do I become an accredited IEHWS assessor?
The training certificate is the first step. Full authorisation as an ICXI IEHWS Accredited Assessor also requires supervised observation on at least one live IEHWS assessment under a Lead Assessor, ongoing moderation and annual CPD.
How does it fit ICXI's other courses?
It is one of ICXI’s standard-specific assessor programmes, alongside ICXI Accredited Assessor Training for ICXS2024, Government CX Assessor Training and the IDCXS, AICXS and IPEXS assessor trainings. EX Excellence Maturity Assessment and The Happiness Advantage are related programmes.