IPEXS2026:01 Assessor Training
2-day accreditation programme that qualifies professionals to assess health-care organisations against IPEXS2026:01, the International Patient Experience Standard.
Making patient judgements measurable
The IPEXS2026:01 Assessor Training (IPEXS-AT) is a 2-day ICXI certification programme that qualifies professionals to conduct independent assessments of health-care organisations against the International Patient Experience Standard, the world’s first comprehensive, maturity-assessed and multi-level certification standard for patient experience. Delegates learn to apply the PX-DNA Model and the 12-section, 279-criterion framework with consulting-grade rigour. Patients form judgements about every health-care interaction: IPEXS2026:01 makes those judgements measurable, and the IPEXS assessor measures them with evidence, with consistency and without fear or favour.
2 days
09:00 to 15:00 daily
In-person or virtual
Or hybrid, typically 6 to 18 delegates
Case-study scoring
Scoring and moderation on Day 2
Training Certificate
Pathway to full authorisation
The two-day agenda
Eight modules: the IPEXS2026:01 standard, the PX-DNA Model, evidence-based scoring and performance levels, then the implementation phases, the assessment workflow, reporting and a moderated case study.
Day 1 · The Standard & Methodology
- D1Introduction to IPEXS2026:01
Why the standard exists, its 8 key features, sector applicability and the assessor’s role in certification.
- D1The PX-DNA Model & the 12 Sections
The 12 pillars of patient experience, 279 criteria and the 1,000-point distribution, section by section.
- D1Evidence-Based Scoring
The 5-level scale from No Evidence to Adopted, health-care evidence types and the four-question evidence test.
- D1Performance Levels & the Pathfinder VoP
Five levels from Emerging to Compassionate Excellence, and the Pathfinder P15 and P25 Voice of Patient surveys.
Day 2 · Application, Reporting & Certification
- D2The 6 Implementation Phases
Preparation, gap analysis, strategy, implementation, re-assessment and certification, and the evidence to expect at each.
- D2Section-by-Section Assessment Workflow
Criterion intent, evidence review, scores, section aggregation, written rationale and triangulation across sections.
- D2Assessor Reporting & Certification Decision
The IPEXS Assessor Report, written rationale standards, performance-level decisions and submission to ICXI.
- D2Practical Case Study & Moderation Exercise
Score a fictional health-care organisation, moderate as a group and compare with lead-assessor reference scores.
Who it is for, and what you gain
Who should attend
- Senior practitioners in health-care organisations preparing for IPEXS certification
- Internal auditors, quality leads and patient experience leads in hospitals, clinics and primary care
- Partner-firm staff licensed to deliver ICXI assessments in health care
- Health-care consultants and advisors specialising in patient experience
- Regulators, commissioners and accreditation bodies building patient experience oversight
What you will leave with
- A working command of IPEXS2026:01: 12 sections, 279 criteria and 1,000 points
- A practical understanding of the PX-DNA Model and its 12 pillars
- Confident use of the 5-level evidence scale, from No Evidence to Adopted
- The five performance levels, Emerging to Compassionate Excellence
- How the Pathfinder P15 and P25 Voice of Patient surveys feed the assessment
- The six implementation phases, from Preparation to Certification
- An end-to-end assessment: evidence review, calibration, rationale and written report
- The IPEXS Assessor Training Certificate and the pathway to accredited assessor authorisation
How it fits the Academy pathway
IPEXS2026:01 Assessor Training is one of ICXI’s standard-specific assessor programmes, alongside ICXI Accredited Assessor Training for ICXS2024 and Government CX Assessor Training (GCXA). Health-care management, quality, audit or assessor experience is expected, and CX or audit credentials are recommended. Related programmes include CX Excellence Maturity Assessment, the CX Professional Diploma and the IDCXS2022:02, IEHWS2023:01 and AICXS2025:01 assessor trainings. Formal authorisation as an IPEXS Accredited Assessor follows supervised observation on a live assessment, ongoing moderation and annual CPD.
Related courses.
Academy · 2 days
ICXI Accredited Assessor Training (ICXS2024)
The Accredited Assessor pathway for ICXS2024:01 (7 sections, 1,000 points, 27 MRC, the 5Ps Service Excellence Model).
Academy · 2 days
IDCXS2022:02 Assessor Training
Accredited Assessor pathway for IDCXS2022:02, the International Digital Customer Experience Standard.
Academy · 2 days
IEHWS2023:01 Assessor Training
Accredited Assessor pathway for IEHWS2023:01, the International Employee Happiness & Wellbeing Standard.
Book a place on IPEXS2026:01 Assessor Training
Book a seat on a public cohort, or arrange an in-house cohort for a partner firm, regulator or health-system commissioning body. The ICXI team will come back to you with dates and details.
Frequently asked questions
Who is IPEXS2026:01 Assessor Training for?
Senior practitioners preparing their health-care organisation for IPEXS certification; internal auditors, quality leads and patient experience leads in hospitals, clinics, primary care networks and other providers; partner-firm staff; health-care consultants; and regulators, commissioners and accreditation bodies.
How long is the course and how is it delivered?
Two days, 09:00 to 15:00, in person, virtual or hybrid, typically for 6 to 18 delegates.
How is the course assessed?
Through a practical case study on Day 2: delegates score an evidence pack from a fictional health-care organisation, moderate as a group and compare with reference scores. Successful delegates receive the IPEXS Assessor Training Certificate.
What does IPEXS2026:01 assess?
Patient experience across 12 sections, 279 criteria and 1,000 points, built on the PX-DNA Model, from Vision and Integrity to Access and Efficiency. Organisations are rated at five levels: Emerging, Foundational (from 55%), Evolving, Trusted and Compassionate Excellence (above 90%).
How do I become an accredited IPEXS assessor?
The training certificate is the first step. Full authorisation as an ICXI IPEXS Accredited Assessor also requires supervised observation on at least one live IPEXS assessment under a Lead Assessor, ongoing moderation and annual CPD.
How does it fit ICXI's other courses?
It is one of ICXI’s standard-specific assessor programmes, alongside ICXI Accredited Assessor Training for ICXS2024, Government CX Assessor Training and the IDCXS, IEHWS and AICXS assessor trainings.