Government EX Excellence Maturity Assessment
3-day certification programme that develops expert EX assessment, diagnostic and reporting capability for government, councils, the NHS and other public bodies.
Those who serve the public
The Government EX Excellence Maturity Assessment (GEXMA) is the public-sector edition of the ICXI EX Excellence Maturity Assessment: the same 3-day structure, EEI EX Index methodology and 12-strand framework, reframed for government, council, NHS and other public-body delivery. Public-sector EX is not commercial EX with different language: civil servants work under political accountability, statutory duties, scrutiny and public-value imperatives that change how an EX assessment must be designed, evidenced and reported. Done well, it is a public good in its own right, and a precondition of good citizen experience.
3 days
12 strands, 120 questions
In-person or virtual
Or hybrid, typically 8 to 18 delegates
48-question exam
60 minutes, closed book, 70% to pass
ICXI Certification
Public-sector edition of EXMA
The three-day agenda
Assessment foundations and Strands 1 to 4, assessment in practice and Strands 5 to 8, then assessment mastery, Strands 9 to 12, reporting and the certification examination, all reframed for the public sector.
Days 1–2 · Foundations & Assessment in Practice
- D1Scoping the Government EX Assessment
Discovery conversations, political stakeholder mapping, brief taking and assessment scoping.
- D1The EEI EX Index: Government Edition
The 12 strands, the QERE methodology, the 5-level scoring scale and evidence discipline in public bodies.
- D1Strands 1 & 2: Public Mission & Trust
Purpose & Public Mission and Trust & Psychological Safety, with worked diagnostics in a government context.
- D1Strands 3 & 4: Leadership Integrity & Fairness
Leadership Integrity & Accountability and Fairness, Equity & Public Service Values, calibrated to the Equality Act and the Public Sector Equality Duty.
- D2Running the Government EX Assessment
Evidence gathering, scoring calibration, gap analysis and challenge questioning in a political environment.
- D2Strands 5 & 6: Careers & Recognition
Growth, Mastery & Career Development and Recognition & Value, with civil service grades, honours and non-monetary recognition.
- D2Strands 7 & 8: Wellbeing & Work–Life Harmony
Wellbeing & Energy and Work–Life Harmony, with ministerial-pressure management and on-call and election-period demands.
- D2Calibration Workshop: Strands 1 to 8
Group calibration on a public-sector worked case, political-deference bias and FOI-aware scoring.
Day 3 · Assessment Mastery
- D3Strands 9 & 10: Voice & Belonging
Voice & Influence and Culture & Belonging, with whistleblowing protections and inclusive civil service culture.
- D3Strands 11 & 12: Government Tech & Future Confidence
Digital EX, AI & Government Technology and Security, Stability & Future Confidence, with AICXS2025 alignment and machinery-of-government resilience.
- D3Reporting & Presenting Findings
Report writing for senior civil servants and elected members, FOI-aware drafting and a three-horizon roadmap.
- D3Certification Examination
48 multiple-choice questions across all 12 strands, 60 minutes, closed book, 70% to pass (34 of 48).
Who it is for, and what you gain
Who should attend
- Senior public-sector HR, OD and EX practitioners assessing civil servant experience at scale
- Permanent secretary, director-general and chief executive offices commissioning EX maturity assessments
- Public-sector consultants and partner-firm staff specialising in civil service transformation
- Internal assessors and audit professionals in central government, councils, the NHS and agencies
- Cross-departmental EX leads working on shared services, talent mobility and government-wide capability
What you will leave with
- Mastery of the EEI EX Index Government Edition, applied to civil servant experience across 12 strands
- Working command of the 5-level maturity scale, calibrated to public-sector evidence
- Practical capability scoping a government EX assessment: political stakeholder mapping, departmental brief taking and scrutiny-aware design
- End-to-end ability to assess a public body, using civil service codes, policy frameworks, casework data and political signals as evidence
- Consulting-grade reporting that withstands FOI exposure, parliamentary scrutiny and audit challenge
- The ICXI Government EX Excellence Maturity Assessment Certification
How it fits the Academy pathway
Government EX Excellence Maturity Assessment is the public-sector edition of the EX Excellence Maturity Assessment. Public-sector experience in EX, HR, OD, organisational transformation or consulting is expected, and the CX Foundation Course or Employee Experience for CX Leaders (EXCXL) is recommended before you join. Related public-sector programmes include Government CX Assessor Training (GCXA), CX Consulting Professional (Public Sector), the Certified VoC Practitioner (Public Sector) and Responsible AI in CX (Public Sector), and the CX Professional Diploma is part of the same pathway. Certified assessors join an active ICXI government EX assessor community for ongoing CPD and peer support. If you want ICXI to assess your organisation rather than train your own assessors, see the Employee Experience Assessment.
Related courses.
Academy · 5 days
CX Consulting Professional
The ICXI certification for consultants who design, lead and deliver CX engagements: the 12 CX Pillars, the CX Excellence Index and the 5D Consulting Framework.
Academy · 5 days
CX Consulting Professional: Public Sector
The public-sector edition of CXCP, reframed for citizen experience, public value and democratic accountability.
Academy · 3 days
EX Excellence Maturity Assessment
Expert assessment and diagnostic capability for employee experience, using the EEI EX Index: 12 strands, 120 QERE questions and a 1-5 maturity scale.
Book a place on Government EX Excellence Maturity Assessment
Book a seat on a public cohort, arrange an in-house GEXMA cohort for a department, council or partner firm, or ask about the partner-licensed GEXMA delivery pathway.
Frequently asked questions
Who is Government EX Excellence Maturity Assessment for?
Senior public-sector practitioners who assess civil servant experience: HR, OD and EX practitioners; permanent secretary, director-general and chief executive offices commissioning EX maturity assessments; public-sector consultants and partner-firm staff; internal assessors and audit professionals in central government, councils, the NHS and agencies; and cross-departmental EX leads.
How long is the course and how is it delivered?
The course is three days, delivered in-person, virtually or hybrid to groups of typically 8 to 18 delegates, often as a closed cohort for a department or partner firm. Day 1 covers assessment foundations and Strands 1 to 4, Day 2 covers assessment in practice and Strands 5 to 8, and Day 3 covers Strands 9 to 12, reporting and the certification examination.
How is the course assessed?
By a written examination on the afternoon of Day 3: 48 multiple-choice questions, four for each of the 12 strands, in 60 minutes, closed book. The pass mark is 70% (34 of 48), and successful candidates earn the ICXI Government EX Excellence Maturity Assessment Certification.
What will I be able to do afterwards?
Scope a government EX assessment with political stakeholder mapping, run an EEI EX Index assessment of a public body using civil service codes, policy frameworks, casework data and political signals as evidence, and write reports that withstand FOI exposure, parliamentary scrutiny and audit challenge.
Why a government edition?
Civil servants work under public service values and codes, leadership integrity is tested through ministerial codes and parliamentary scrutiny, fairness is a statutory duty under the Equality Act and the Public Sector Equality Duty, and job security runs through political cycles and machinery-of-government changes. GEXMA reframes all 12 strands for that reality.
How does it fit ICXI's other courses?
It is the public-sector edition of the EX Excellence Maturity Assessment (EXMA). The CX Foundation Course or EXCXL is recommended first, and related public-sector programmes include Government CX Assessor Training (GCXA) and CX Consulting Professional (Public Sector).