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Seeing Round Corners: White Paper, by Philip Forest, President of International Customer Experience Institute

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Customer Happiness on the Horizons: How to achieve Customer Happiness and Loyalty influenced by Happy Employees

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ICXS2019 – Implementation Toolkit – PACK 1

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IDCXS2022 – Implementation Toolkit – PACK 1

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IDCXS2022 – International Digital Customer Experience Standard (pdf)

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ICXS2024 – International Customer Experience Standard (pdf)

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IEHWN2025 Employee Happiness and Wellbeing Navigator Explanation and Implementation guides (pdf)

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ICXN2025 Customer Experience Navigator Explanation and Implementation guides (pdf)

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IBDN2025 Business Director Navigator Explanation and Implementation guides (pdf)

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IEHWS2023 – International Employee Happiness and Wellbeing Standard Publication (PDF)

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ICXS2019 – International Customer Experience Standard (pdf)

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AICXS2025 – Reputable and Effective AI within CX – Standard (pdf)

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Developed by the international Customer Experience Institute (ICXI), it empowers organisations to adopt AI in a way that is transparent, empathetic, inclusive and operationally sound.

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Seeing Round Corners: White Paper, by Philip Forest, President of International Customer Experience Institute

Customer Happiness on the Horizons: How to achieve Customer Happiness and Loyalty influenced by Happy Employees

ICXS2019 – Implementation Toolkit – PACK 1

IDCXS2022 – Implementation Toolkit – PACK 1

IDCXS2022 – International Digital Customer Experience Standard (pdf)

ICXS2024 – International Customer Experience Standard (pdf)

IEHWN2025 Employee Happiness and Wellbeing Navigator Explanation and Implementation guides (pdf)

ICXN2025 Customer Experience Navigator Explanation and Implementation guides (pdf)

IBDN2025 Business Director Navigator Explanation and Implementation guides (pdf)

IEHWS2023 – International Employee Happiness and Wellbeing Standard Publication (PDF)

ICXS2019 – International Customer Experience Standard (pdf)

AICXS2025 – Reputable and Effective AI within CX – Standard (pdf)

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